01
Always on
No queue because the team clocked out.
Chat Agent
24/7 AI Chat Support
Replies in seconds — nights, weekends, holidays.
Visitors get answers when your office is closed. Urgent issues can still alert on-call staff.
Capabilities
What you get
02
Timezone aware
Localised hours and holiday messages.
03
After-hours routing
Pager or email for true emergencies.
Onboarding
How we set it up
From kickoff to go-live — we configure, test, and manage the agent while your team stays on customers.
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01
Set coverage rules per channel.
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Configure after-hours messaging.
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03
Review overnight transcripts each morning.
Ready to deploy 24/7 AI Chat Support?
We configure, test, and manage the agent for you — tell us how your business works.